Thank you for contacting us
The message has been sent to the mail queue. We try to fill all request daily, but sometimes it takes more than
one day to go through them all.
Many free email services such as gmail
are by default configured to automatically
send even many legitimate emails to the
spam folder.
It is important at least from beginning to
regularly look into the spam folder and
use “Not spam” button on the legitimate
messages.
This will train the spam filter so that in
future similar emails will be delivered into
your “In” folder instead.
TIP: Train your SPAM filter
In the meantime, don’t panic:
•
All duplicate or wrongly placed orders can be refunded even a long time after they were made. There isn’t a
deadline that you have to meet
•
We don’t have access to your credit card information, we can only see the status of your order and the rest is
processed by Digital River
•
We don’t have access to the information why an order may have been declined (usually info that doesn’t match the
bank records). You may try to submit the order again later if it seems it didn’t go through. As stated above, it is very
easy to resolve duplicate orders even long time after they were placed
•
We cannot charge your credit card without you specifically placing an order
•
We can change your wrongly typed email address on the order (the re-type email field on the order is there for a
reason, but don’t worry you are not the first one to copy/paste the mistake twice)
•
For most software we don’t send a new download link, look for a registration code or serial number in the email
which you need to enter into the installed trial version
•
Copy (Ctrl+C) and Paste (Ctrl+V) the registration numbers to avoid errors. In the email some letters and numbers
may look the same
•
Many technical questions had been already answered on the MMB forums by the active user community. It is an
excellent place to look for many tips and ideas.
Governing principles
•
We are incorporated in Canada and regulated by the Industry Canada
•
We have been in the business for 15 years selling our software to many thousands of customers and businesses all
around the globe
•
We are governed by the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
Under this act we are obliged to protect your personal information through appropriate security measures, and to
destroy it when it’s no longer needed for the original purposes.
CREATIVE TOOLS FOR CREATIVE MINDS