Thank you for contacting us

The message has been sent to the mail queue. We try to fill all request daily, but sometimes it takes more than one day to go through them all.
Many free email services such as gmail are by default configured to automatically send even many legitimate emails to the spam folder.
It is important at least from beginning to regularly look into the spam folder and use “Not spam” button on the legitimate messages. This will train the spam filter so that in future similar emails will be delivered into your “In” folder instead.
TIP: Train your SPAM filter
In the meantime, don’t panic: All duplicate or wrongly placed orders can be refunded even a long time after they were made. There isn’t a deadline that you have to meet We don’t have access to your credit card information, we can only see the status of your order and the rest is processed by Digital River We don’t have access to the information why an order may have been declined (usually info that doesn’t match the bank records). You may try to submit the order again later if it seems it didn’t go through. As stated above, it is very easy to resolve duplicate orders even long time after they were placed We cannot charge your credit card without you specifically placing an order We can change your wrongly typed email address on the order (the re-type email field on the order is there for a reason, but don’t worry you are not the first one to copy/paste the mistake twice) For most software we don’t send a new download link, look for a registration code or serial number in the email which you need to enter into the installed trial version Copy (Ctrl+C) and Paste (Ctrl+V) the registration numbers to avoid errors. In the email some letters and numbers may look the same Many technical questions had been already answered on the MMB forums by the active user community. It is an excellent place to look for many tips and ideas. Governing principles We are incorporated in Canada and regulated by the Industry Canada We have been in the business for 15 years selling our software to many thousands of customers and businesses all around the globe We are governed by the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) Under this act we are obliged to protect your personal information through appropriate security measures, and to destroy it when it’s no longer needed for the original purposes.
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